SKAITEL(SL) LTD |

Who We Are
Our website address is: https://skaitel.com
SKAITEL(SL) LTD is a Sierra Leone-based IT procurement and technology solutions provider located at 15 Charlotte Street, Freetown. Contact: `info@skaitel.com` | `+232 88 300 000`.

Comments & Contact Form Submissions

When you submit inquiries via our contact form or comment fields, we collect:
• Name, email, phone, organization, and message content
• IP address and browser user agent (for spam prevention)
• Optional: Gravatar hash from your email (see [Automattic Privacy Policy](https://automattic.com/privacy/))

Purpose: To respond to procurement requests, provide quotes, and prevent automated spam.

Media Uploads
If you upload images (e.g., for support tickets), avoid files with embedded GPS/location data (EXIF). Visitors can extract location data from downloaded images.

Cookies
Comment Convenience Cookies
If you leave a comment, you may opt-in to saving your name, email, and website. These cookies last one year so you don’t re-enter details on future comments.

Login & Session Cookies
• A temporary cookie checks if your browser accepts cookies (contains no personal data, discarded on browser close)
• Login cookies last 2 days (2 weeks if “Remember Me” is selected)
• Screen display preference cookies last 1 year
• If you edit/publish content, a post-ID cookie is saved for 1 day (no personal data)

You may disable cookies via browser settings, but some site features may not function fully.

Embedded Content
Pages may include embedded content (e.g., YouTube demos, Google Maps, product catalogs). These behave as if you visited the source site directly and may collect data, use cookies, or track interactions per their own policies.

Who We Share Your Data With
We do not sell your data. Limited sharing occurs only with:
• Trusted logistics/payment partners (to fulfill orders)
• Technical service providers (e.g., hosting, spam filtering)
• Legal authorities when required by Sierra Leone law

Password reset requests include your IP address in the email for security verification.

Data Retention
• Contact form submissions: Retained for 3 years (for service continuity & warranty support)
• Comments: Stored indefinitely to enable auto-approval of follow-ups
• User accounts: Profile data retained until deletion request; editable anytime via dashboard
•Transaction records: Kept per Sierra Leone commercial regulations (minimum 5 years)

Your Rights
You may request:
A copy of your personal data we hold
Correction of inaccurate information
Deletion of non-essential data (subject to legal/compliance obligations)

Submit requests to: `info@skaitel.com` with subject line “Data Rights Request”.

Where Your Data Is Sent
Visitor messages may be screened via automated spam detection services. All primary data processing occurs on servers in Sierra Leone; third-party tools comply with applicable data protection standards.

This policy aligns with SKAITEL(SL) LTD’s commitment to transparent, secure service delivery. For questions, contact `info@skaitelsl.com`.